Luxe Top

Description

• The Luxe Top is an oversized V-neck kaftan top that is perfect for all your family gatherings.
• This top features fully flared sleeves and an asymmetric hem detail.
• Pair this top with white straight fit trousers, and accessorize heavily with silver jewellery.
• This product is made to order.
• Wash Care Instructions: Dry clean only. 
• This product is upcycled by Urban Suburban.

Material

Cotton

Colour

White

Measurements

Sizes may differ by 0.5 inch.

Shipping

This product will be delivered within 14-17 working days.

Packaging

The product is wrapped in paper and then put in a recycled bag before it is shipped.

Returns and Exchange

Return Policy:

If you are dissatisfied with your garment from Urban Suburban and would like to return them, the following terms and conditions apply for the return procedure -

• The customer will have to notify Team Refash within 7 days of the delivery of the product via email.
• Once a request is received a reverse pickup will be initiated for the garment. Please note: The reverse pickup process takes 10-15 working days to be processed, since a third-party delivery partner is involved.
• The customer can also self-ship the products in cases where Reverse Pick- up may not apply. In case the customer chooses to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
• Please make sure that the returned items are packed securely to prevent any loss or damage during transit. 
• The customer will have to mention their details of name, address and phone number on the parcel before sending the courier out.
• For all self-shipped returns, please use a reliable courier service.
• All returned items must be unused and unwashed for hygiene reasons.
• The item should be returned with original packaging and tags. Items without tags will strictly not be accepted. 
• Items on sale will not be applicable for returns..
• In case of a return, the amount paid for the garment, will be credited to the customer's e-wallet in their account, on www.Refash.in after deducting the shipping/COD charges paid.
• Upon receiving the garment, a quality Check will be performed by the team. If the garment is found in perfect condition, the amount will be reimbursed in the form of store credit with Refash. The e-wallet credit will be available for use for 3 months from the date of issue. This credit can only be used against a garment from Urban Suburban (Urban Suburban does not do cash refunds/bank account refunds)
• Shipping Charges and COD charges shall be non-refundable.
• In case you receive a damaged/defective product, please notify Team Refash within 48 hours of receipt of the product. We might request you to share images of the package and the product at hello@refash.in. 
• PLEASE NOTE: Any returned item received by us that does not meet the above-mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
• For any concerns/queries - Please contact us on hello@refash.in.

Exchange policy:

If you are unhappy with your garment fit or quality, and would like to exchange it for another size, the following terms and conditions apply for the exchange procedure -

• The customer will have to raise an exchange request with team Refash within 7 days of the delivery of the product via email.
• The customer will have to self-ship the products within 48 hours after the return request is raised. The courier amount will be strictly borne by the customer and will be non-refundable. 
• We also have a pick-service to facilitate the exchange. However, this service will be chargeable and non-refundable.
• In case of the pick-up service, a flat charge of Rs 150 will be applicable. The payment for the same will have to be done by the customer via Google Pay/ Paytm or Bank Transfer (payment details will be shared via email to the customer). Upon submitting the exchange request, please reach out to us on hello@refash.in.
• We request you to please make sure that the returned items are packed securely to prevent any loss or damage during transit. 
• For all self-shipped exchanges, please use a reliable courier service. The address will be communicated to the customer via email.
• Items for exchange must be unused and unwashed for hygiene reasons.
• The items should be returned with original packaging and tags. Items without tags will strictly not be accepted.
• Items on sale will not be applicable for returns/exchange. 
• Once the exchange garment is received by us, a Quality Check of the same will be performed by our team. Once that has been checked and the garment is found in proper condition, the exchange garment will go out. Since we are a Made to order brand, the exchange timeline can take up to 15 to 20 working days.
• The exchange garment will go out at the expense of the brand 
• PLEASE NOTE: Any returned item received by us that does not meet the above-mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
• For any concerns/queries - Please contact us on hello@refash.in.